Wendy’s is testing underground tunnels to deliver pickup orders, so you can skip the drive-thru

  • Date: 18-May-2023
  • Source: Business Insider
  • Sector:Agriculture
  • Country:UAE
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Wendy’s is testing underground tunnels to deliver pickup orders, so you can skip the drive-thru

Underground tunnels are key to Wendy's latest experiment for pick-up orders. The fast-food chain that it's partnering with Pipedream, a startup that builds robot-powered underground delivery systems, to use robots and tunnels to move Frostys and burgers from the kitchen to customers' cars. It will be the first time that a fast-food restaurant has used such a technique, according to Wendy's. "Pipedream's Instant Pickup system has the potential to unlock greater mobile order speed of service and accuracy, enabling us to consistently deliver hot and fresh Wendy's products to our fans," said Deepak Ajmani, Wendy's US chief operations officer. Wendy's plans to unveil Pipedream's technology at a store in the second half of 2023, a company spokesperson told Insider. "Wendy's is finalizing the site location to launch the technology integration after evaluating company-operated restaurants along the East Coast with high digital order volume," the spokesperson said. Pipedream's technology relies on robots that move through underground tunnels to deliver goods. A user places items in a container on one end before it moves along tracks to its destination. The company markets its tech to retail stores, offices, and housing developments, "Someday we'll use teleportation, until then we'll use Pipedream," the startup's