Egypt’s Telecom Regulator issues 21 rights for mobile, internet customers

Egypt’s Telecom Regulator issues 21 rights for mobile, internet customers

List also includes financial obligations that companies must adhere to, such as shipping, bills, monitoring consumption The list is divided into three categories of receiving communication services, with the aim of educating users on their rights when subscribing to the service, using it, and paying for it. The list also includes financial obligations that companies must adhere to, such as shipping, bills, and monitoring consumption. This comes as a continuation of the NTRA's measures to protect the rights of users, as part of the strategy it launched in 2020. It aims to raise user satisfaction rates and make them aware of their rights. The rights are as follows: Customers can obtain 10 SIM cards, and a maximum of five internet lines, with one national ID. Customers can review the terms of the contract with the company and obtaining a certified copy of the contract. Customers can obtain free codes or numbers to learn about details of services and offers before subscribing. Mobile services customers can transfer to another company with the same number within 24 hours, without any additional fees. Customers can open up to three electronic wallets for three different mobile numbers (for mobile users). Customers are to be