How investment in AI, robotics will impact Middle East economies – ZAWYA

How investment in AI, robotics will impact Middle East economies – ZAWYA

How investment in AI, robotics will impact Middle East economies. While most organisations are looking to adapt their businesses in the light of the 'digital' tsunami, the technologies that have seen the highest levels of adoption and interest are undoubtedly Artificial Intelligence (AI) and Robotic Process Automation (RPA).. While the technologies did meet with initial skepticism as replacing people, more and more organisations are realising the benefits to be had in terms of improving customer experience and relieving staff of increasing workload by automating rudimentary, repetitive and non-value added activities.. Adoption of emerging technologies has only created new opportunities in the job market.. Organisations need to have clarity in terms of the true value these technologies deliver to them before embarking upon such journeys. Views expressed are his own and do not reflect on newspaper's policy.