World’s second largest ticket seller Eventim holding back millions in refunds from canceled events during coronavirus crisis

World’s second largest ticket seller Eventim holding back millions in refunds from canceled events during coronavirus crisis

Eventim could keep between 12%-14% of the price paid by consumers despite 155,000 events being canceled or postponed. Eventim confirmed customer refunds only included the face value of the ticket and not fees paid.. A spokesman for Eventim said: "If the respective organizer has canceled the event and has commissioned us to reverse the ticket costs, we will immediately refund the ticket costs to the customer.. For one show at the Eventim Apollo theater, which seats 3,500, a customer was refunded £11 less than they paid for each ticket, meaning Eventim could keep tens of thousands of pounds for an event which won't happen.. owned Ticketmaster, the biggest event ticketing company in the world, is offering full refunds to ticket holders for events canceled by coronavirus, including service fees, a spokesperson confirmed.. It said: "Ticket buyers are entitled to a full refund minus any postage costs where the tickets have already been posted.". The refund is for the face value of the tickets only and does not include the fees paid.". The Eventim spokesman said in this case the full amount paid for the ticket, including service fees, would be reflected in the voucher, customers would have until the end