FINCA Microfinance announces launch of business model based on centralisation, digitalisation – ZAWYA

FINCA Microfinance announces launch of business model based on centralisation, digitalisation – ZAWYA

FINCA Microfinance announces launch of business model based on centralisation, digitalisation | ZAWYA MENA Edition HomeBusinessArticleFINCA Microfinance announces launch of business model based on centralisation, digitalisation Currently, 92% of the active customers of FINCA Jordan are women    AMMAN “” FINCA Microfinance, a Jordanian microfinance institution, has launched a new business model based on three main pillars: Centralised operations, digitalisation of key operations and customer communication channels and branch restructuring.Through these steps, FINCA Microfinance "aims to become the leading organisation in the transition from a traditional business model to an organisation that operates in a dynamic, innovative and digital manner, increasing the speed of operations especially in disbursing loans“, read a statement from the institution."Our new business model will focus on the call centre, which will be the core and hub of the organisation's operations. This way, we are able to make accessing financial services easier and faster in ways that are more convenient to our customers, placing access in the hands of“¦ our clients,“ said Executive Director of FINCA Microfinance Abduqodir Sattorov.Through these steps, FINCA Microfinance "aims to become the leading organisation in the transition from a traditional business model to an organisation that operates in a dynamic, innovative