KFH highlights services provided for customers with special needs

KFH highlights services provided for customers with special needs

KUWAIT: Kuwait Finance House (KFH) sheds light on the rights of customers with special needs, while introducing services provided by the banks to them. This comes as part of the bank's efforts to support the banking awareness campaign "Be Aware“, which was launched by the Central Bank of Kuwait (CBK) and Kuwait Banking Association (KBA).

According to the instructions of CBK, banks allow this segment of customers to benefit from banking products and services, while providing all means to ensure that they obtain banking services without incurring any additional fees or costs. This includes allocating a special branch for them in each governorate, with adequate car parks, wheelchairs and other means necessary for customers with special needs.

Banks also allow at least one ATM machine in the branch that provides banking services for people with special needs, which can be easily accessed. It provides complete privacy to the customer through a glass room that opens with the card and enables the usage of headphones.

Additionally, banks provide safe-deposit box services, staff trained in sign language to communicate with this segment of customers, and forms for account opening and other contracts and financial transactions printed in the Braille system. In addition, banks provide voice