Individual and business customers are increasingly demanding highly personalised and hassle-free service. Many international businesses can be deterred from establishing operations in the Middle East region if the interactions with government bodies become time-consuming.
To attract such investors, governments need to devote resources to the ambitious goal of invisible government, which limits duplication of application processes for individuals and businesses. The necessary investment in interoperable digital platforms and technological capabilities for invisible government will be repaid, most notably by boosting the region’s economic competitiveness.
Government entities in the region have managed to modernise and digitise their services in recent years.
For example, the Abu