Gig workers for Target’s delivery service say tipping glitches cut into their pay

Gig workers for Target’s delivery service say tipping glitches cut into their pay

When her regulars abruptly stopped tipping, Erika, a Shipt delivery driver in Georgia, knew something was amiss.Some customers told her the option disappeared from their app. Others sent screenshots showing $30 or $40 gratuities, but when Erika logged into her account, she found zeros. It took weeks, she says, for the company to sort it out and turn over more than $100 in tips — nearly a day's wages. Hundreds of her colleagues have recounted similar experiences.Support our journalism. Subscribe today.arrow-right“I'm working 40, 50 hours a week doing deliveries and now I'm having to spend all of this time chasing down tips that I earned,” said Erika, who asked to be identified by her first name out of fear of losing her job. “We're just as essential as in-store employees