Hyundai Motor Group introduces advanced humanoid tobot ‘DAL-e’ for automated customer services

Hyundai Motor Group introduces advanced humanoid tobot ‘DAL-e’ for automated customer services

DAL-e boasts language processing, facial recognition and automated mobility capabilities for seamless wall-to-wall services under Covid-19 situationPilot operation begins at a Hyundai Motor showroom in Seoul with a view to further optimization, updates and improvementsDoha: Hyundai Motor Group has launched the “DAL-e,” a highly advanced customer service robot that independently communicates with people using precise recognition capabilities and mobility functions. The DAL-e is an acronym for “Drive you, Assist you, Link with you-experience.” Designed to pioneer the future of automated customer services, the DAL-e is equipped with state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform.  “The DAL-e is a next-generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots,” said Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group. “With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment. Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to