KPMG: Pandemic led governments to focus on people-centric policies

  • Date: 16-Jun-2021
  • Source: Saudi Gazette
  • Sector:Economy
  • Country:Saudi Arabia
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KPMG: Pandemic led governments to focus on people-centric policies

RIYADH “” Modernizing Government, KPMG's latest report on global trends in public administrations, presents insights from a study into evolving modus operandi in governments of eight major economies including Saudi Arabia. Aside from assessing the handling of service delivery, supply chain and back operations, the study also envisions the pandemic as an opportunity, a springboard for advancements in remote working, agile policymaking and rapid service design. The KPMG report examines the new trend of a modernized government, which is customer-centric, agile, digitally enabled and inspired for future change. KPMG believes that reliance on robust business cases, costly and time-consuming planning, and extensive programmer "big builds“ are now poised to give way to a new model, which is built on digital technology, cloud platforms, collaboration with other governments, and new partnerships with industry “” supported by new and upskilled civil servants “” revolutionizing how governments function in the 21st-century public interest. In response the pandemic challenges, the Saudi government rapidly established new services and ways of working, including the setting up of new temporary hospitals, digital health solutions, supply chains, mobile apps, call centers and rapid economic stimulus packages. "Saudi Arabia has seen a much more self-forgiving government that is taking