KSA citizens, residents overwhelmingly happy with government services: Report

KSA citizens, residents overwhelmingly happy with government services: Report

RIYADH — A new report launching think tank the Serco Institute in Saudi Arabia, has found that citizens and residents in the Kingdom are overwhelmingly happy with the quality of public services they experience.Based on analysis of a nation-wide survey of KSA citizens and residents, the Serco Institute found that 84% of people described themselves as being ‘somewhat' or ‘very' happy with the government services they had used in the past two years.The think tank — which was established by international public services organisation Serco which has a core offering in the Middle East of workforce, data and digital asset management — has been set up to undertake research into public service design, development and delivery in order to help governments create better and more innovative solutions across a range of services for citizens and residents.On the launch of Serco Institute in the Kingdom, Mona Althagafi, country director – KSA, Serco Middle East said, “We are very excited about the launch of the Serco Institute in the Kingdom. The insights they generate