Dubai Economy recorded 35% fall in commercial complaints in 2020


“Sustained awareness initiatives by the (CCCP) have succeeded in enhancing investor confidence in Dubai and subsequently, in bringing down the number of complaints from businesses,” said Mohammed Ali Rashid Lootah, CEO of CCCP.He said last year’s launch of the Commercial Compliance Manual, which seeks to promote best practices and competitiveness across businesses in the emirate, also contributed to the fall in complaints.“The manual explains the most important points the trader should focus on to avoid interruption and create a competitive economic environment,” said Lootah.Top complaintsNon-compliance with the agreement terms topped the list of complaints (70.6 percent) last year, while 13.8 percent were about commercial fraud, 4 percent about unauthorised activity, 3.4 percent about after sales service and 3 percent were about failure to adhere to specifications and standards.The rest of the complaints had something to do with store policies, additional fees, non-compliance with warranty terms, mismatches in price list and value-added tax (VAT).Out of the 500 complaints filed, the majority (39.6 percent) came from the services sector, followed by the decoration and construction (27 percent), foodstuffs (10.6 percent), accessories (5.6 percent), electronics (4.6 percent), shipping (4.6 percent) and equipment rental (4 percent).The rest of the complaints were related to automobile, more...