RTA’s revenues through digital platforms hit Dhs2.66 billion in 2020

RTA’s revenues through digital platforms hit Dhs2.66 billion in 2020

RTA’s revenues through digital platforms hit Dhs2.66 billion in 2020

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RTA’s digitisation drive contributed to reducing the number of transactions processed at customers happiness centres by 64.5% in 2020 compared to 2019.

Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA), revealed that the total revenues of RTA collected via digital channels (e-payment portal and smart kiosks) amounted to Dhs2.66 billion in 2020.

The number of digital transactions reached 527.146 million, the number of registered users on digital platforms hit 2.162 million, and the number of smart apps downloads clocked 6.136 million in the same year. Al Tayer also stated that the rate of digitisation of RTA’s transactions exceeded 91 per cent, and customers happiness rating index recorded 96.2 per cent.

He also added that RTA’s digitisation drive contributed to reducing the number of transactions processed at customers happiness centres by 64.5 per cent in 2020 compared to 2019.

“Achieving these indicators is a result of RTA’s implementation of the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President, Prime Minister of the UAE, Ruler of Dubai, and the instructions of  Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown