The SME Story: Rami Darwish, founder and CEO of Arrow Labs

The SME Story: Rami Darwish, founder and CEO of Arrow Labs

Arrow Labs provides a solution to make deskless work simpler, better and more productive for frontline workers. We work to solve the disconnect by bringing innovative digital tools through the MIMS platform to empower frontline workers with technology to increase productivity and digital contribution to their organisations. The MIMS platform connects workers to the back office from the field and orchestrates daily workflows and tasks to be executed with simplicity. Spending close to 10 years in [the] corporate [world], working in technology focused on the public sector, it became apparent to me that there was a huge gap in access to tools between frontend and backend operations. While there were a plethora of tools available for the digitalisation of back-office operations, the frontline relied on rudimentary and archaic tools such as clipboards, walkie talkies and paper forms to capture information and execute workflows. This gap created challenges in the streamlined flow of information, often leading to loss of critical data due to the disconnect, as well as loss in efficiency due to lack of access to real-time information by frontline workers. Something had to be done to address this problem that affects close to 80 per cent of the workforce