LuLu Financial Holdings’ MD Adeeb Ahamed on the Covid crisis, remittances and plans ahead

  • Date: 24-Aug-2020
  • Source: Gulf Business
  • Sector:Financial Markets
  • Country:UAE
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LuLu Financial Holdings’ MD Adeeb Ahamed on the Covid crisis, remittances and plans ahead

How has Covid-19 impacted your operations this year?

As an organisation doing business in multiple customer-facing sectors, it has been an opportunity for us to re-align our strategies, redefine our priorities and re-assess how our existing capabilities can be scaled using modern technology. Being part of the global remittances economy, we did take a hit initially, but have recovered and managed to stem the downfall by pushing forward our digital offering and innovating our service models to better serve existing and new customers.

You lead businesses across sectors - from financial services to hospitality. Do you use the same principles while strategising or does it differ from brand to brand?

While each of our businesses may have different operational priorities, what unites them is our common business philosophy: