Al Baraka Islamic Bank wins “Best Customer Service Bank” award

SectorFinancial Services

Al Baraka Islamic Bank (AIB), one of the leading Bahraini financial institutions in the field of Islamic banking, has been awarded the ‘Best Customer Service Bank in the Kingdom of Bahrain’ in 2020 by the UK- based Global Business Outlook; established to recognize and reward excellence for organizations all over the world. The award comes following a number of initiatives by the Quality of Service team at the Bank who set up an effective customer service process, which ensures that customer enquiries and grievances are attended to and resolved in a timely manner. Commenting on this occasion, Head of Retail Banking Department at Al Baraka Islamic Bank, Ms. Fatema AlAlawi said: “Winning the Global Business Outlook ‘Best Customer Service Bank in the Kingdom of Bahrain’ award stands as a testament to our success in driving customer satisfaction. I would like to extend my gratitude to the Quality of Service team for introducing a successful operation model to optimize more...