National Bank of Bahrain launches improved communication channels

National Bank of Bahrain launches improved communication channels

MANAMA: NBB has introduced new and improved customer communication channels, which have been integrated and now fall under the dedicated contact centre, ensuring consistency across all platforms.The bank has taken the initiative to further expand its contact points with the customer and also to ensure a faster response time.NBB announced the web chat service currently available on the website and the WhatsApp service are to ensure all customer needs are met instantly.Also, based on cutomers feedback, the bank has improved its IVR platform, which will now provide account details, IBAN numbers and bill payments among other services.NBB chief executive Jean-Christophe Durand said, “With the bank's communications channels, including social media, email and website contact and product enquiry forms now being further monitored and attended to with greater care by the