Payit and PLATX Launch UAE’s First WhatsApp-Enabled Payment Solution

Payit and PLATX Launch UAE’s First WhatsApp-Enabled Payment Solution

First Abu Dhabi Bank (FAB)-owned digital wallet Payit has announced a partnership with digital support services provider PLATX Omni Channel Conversational Commerce to provide a first-of-its-kind solution for UAE-based merchants.

The two companies will enable merchants to collect customer payments via social messaging app WhatsApp. The service would only require merchants to share their WhatsApp-enabled mobile number with customers.

A chatbot would then take customers through the payments process, and merchants will receive payment confirmation in real time.

This would be the first WhatsApp-based B2C retail payment solution to be launched in the Middle East region. The only other WhatsApp-based payment solution in the region is PayBot. The chatbot application enables mobile bill payments and recharges.