Dubai taxi e-hail service adoption to reach 80%, says RTA

Dubai taxi e-hail service adoption to reach 80%, says RTA

Dubai’s Roads and Transport Authority (RTA) has unveiled a plan driving the gradual shift from conventional taxi street-hail to e-hail services, aiming for an 80 per cent adoption rate for the latter in the coming years. The plan is underscored by the success of Hala e-hailing rides, which accounted for 30 per cent of all taxi trips in Dubai in 2022. RTA aims to have a dedicated fleet of taxis exclusively offering e-hail services using specific mechanisms and performance indicators for the service. Mattar Al Tayer, Director-General, chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), said the expansion of taxi e-hail services, as opposed to street-hailing, reinforces the government’s goal of transforming Dubai into the world’s smartest city. He added that e-hailing has emerged as the most efficient means of matching taxi supply with demand and providing customers with hassle-free, efficient taxi services. Hala will be responsible for promoting the e-hail service by creating new channels to draw more users and implementing incentive initiatives for drivers. The plan also includes designating only those zones where e-hail services are accessible, allocating parking spaces for both street-hail taxis and e-hail vehicles, expanding parking availability in high-demand