Refunds the top gripe as COVID see Dubai consumer complaints up 51%

Refunds the top gripe as COVID see Dubai consumer complaints up 51%

Refunds the top gripe as COVID sees Dubai consumer complaints up 51%

Refunds the top gripe as COVID sees Dubai consumer complaints up 51%

Refunds the top gripe as COVID sees Dubai consumer complaints up 51%

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Updated 31 min 34 sec ago

Arab News

Refunds the top gripe as COVID sees Dubai consumer complaints up 51%

Dubai authorities received 59,130 consumer complaints last year

Issues with refunds accounted for just over a quarter of complaints (25.88 percent)

Updated 31 min 34 sec ago

Arab News

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DUBAI: The number of consumer complaints logged in Dubai increased 51 percent, mainly due to issues caused by the coronavirus (COVID-19) pandemic, with refunds the main gripe among residents, officials said on Sunday.

The Commercial Compliance & Consumer Protection (CCCP) department of Dubai Economy received 59,130 consumer complaints last year, a 51 percent increase compared to the 39,113 received in 2019, according to a report by WAM, the UAE state news agency.

Mohammed Ali Rashed Lootah, CEO of CCCP, said: "The growth in number of consumer complaints is also due to COVID-19 and the restricted consumer-merchant communication during the National Sterilisation Programme. We have been keen to activate communication channels with consumers, and encourage them to report any violation or challenge they faced in protecting