Seha automates 70% of patient bookings

  • Date: 14-Jun-2021
  • Source: Emirates Business
  • Sector:Healthcare
  • Country:UAE
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Seha automates 70% of patient bookings

ABU DHABI / WAM

Abu Dhabi Health Services Company (Seha) is introducing WhatsApp for Business as an additional method for patients to manage their health journeys. The new channel will complement Seha's existing platforms for bookings, such as its patient portal, app, and call centre, to streamline access to its services. The launch of the channel will automate 70% of Seha's patient interactions related to appointments, allowing patients to make and manage new and follow-up appointment bookings in under two minutes, cancel appointments, display all booked appointments, access information, and keep up-to-date with the latest news.

Bader Al Qubaisi, Group Chief Information Officer at Seha, said, "At Seha, we pride ourselves on listening to our customers and incorporating their feedback into our processes and services. Based on recent patient experience survey results, 70 percent of Seha's patients asked for self-services to help them easily manage their appointments and other services, particularly on one of the most popular social media apps on mobile phones - WhatsApp.“ The WhatsApp for Business feature is aligned to the patient portal and Seha app, ensuring all appointments booked, changed, or cancelled are immediately reflected across those integral touchpoints. Since the beginning of the pandemic, the network ensured