Dubai Health Authority answers 54,000 Covid-19 queries via WhatsApp

  • Date: 01-Oct-2020
  • Source: Zawya
  • Sector:Healthcare
  • Country:UAE
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Dubai Health Authority answers 54,000 Covid-19 queries via WhatsApp

Dubai's Covid-19 WhatsApp hotline has received a total of 54,881 unique messages from April and September, with most senders asking how they can get tested for the virus, authorities revealed on Wednesday. The free, 24/7 service proved to be helpful in debunking rumours and guiding the public on the steps they need to take to stay safe. The Dubai Health Authority's (DHA) chatbot application, powered by artificial intelligence, was developed to raise awareness and provide residents with accurate information about the virus and other DHA services. The top question asked was 'Am I eligible for a coronavirus test and what is the procedure to get the test?', followed by 'Can I get a Coronavirus medical certificate?' and 'I suspect that there is a sick person with coronavirus, what do