Emirates Hospitals Group selects Okadoc to digitise call centre, roll out telehealth platform

Emirates Hospitals Group selects Okadoc to digitise call centre, roll out telehealth platform

Emirates Hospitals Group (EHG) has picked Okadoc to roll out an online booking service and a telehealth platform, as it steps up efforts to digitise its operations in the wake of Covid-19.

Patients can now schedule and manage their appointments via the hospital's website. Patients who previously made appointments through EHG's call centres to now also manage their bookings online.

Okadoc's platform is expected to reduce no shows and increase EHG's revenues while reducing operational costs especially those associated with maintaining a call centre for appointment scheduling.

Okadoc's white label solution is directly integrated with EHG's healthcare information system, InterSystems TrakCare, allowing patients to view doctor's availability in real-time to schedule and manage appointments at any time of the day. After patient bookings are made, an automatically generated confirmation and booking reminder are sent to the patients enabling them to connect online to access the information they need.

The platform further allows patients to use chat and video calls with their doctors any time of day, transfer and receive documents such as prescriptions and medical records and pay for their consultations without delays.

"In these current times, when patients are more comfortable booking consultations from the convenience of their own homes, our partnership