DEWA’s virtual employee enriches customers’ experience using AI

DEWA’s virtual employee enriches customers’ experience using AI

Dubai Electricity and Water Authority (DEWA)’s virtual employee ‘Rammas’ uses generative Artificial Intelligence (AI) to enrich customer experiences. The company said that this is because of its superior ability to interact with users, better understand their needs, and respond promptly in both Arabic and English while ensuring a safe and practical experience. DEWA is the […]Dubai Electricity and Water Authority (DEWA)’s virtual employee ‘Rammas’ uses generative Artificial Intelligence (AI) to enrich customer experiences.

The company said that this is because of its superior ability to interact with users, better understand their needs, and respond promptly in both Arabic and English while ensuring a safe and practical experience.

DEWA is the first utility globally and UAE government entity to use generative AI to interact with customers and answer their queries.

“We are keen to provide DEWA’s services according to the highest standards of availability, reliability, efficiency, and quality by utilizing the disruptive technologies of the Fourth Industrial Revolution. We attach great importance to investing in AI technologies to advance services and enhance DEWA’s position locally and globally regarding customer experience and service accessibility.”

In addition to its ability to learn, Rammas facilitates transactions and provides information through direct interaction from the list of services or