The Mayo Clinic, lululemon, Peloton And Google: Retail Needs To Study Healthcare’s Transformation Playbook

  • Date: 12-Sep-2020
  • Source: Forbes
  • Sector:Retail
  • Country:GCC
  • Who else needs to know?

The Mayo Clinic, lululemon, Peloton And Google: Retail Needs To Study Healthcare’s Transformation Playbook

Close up of male patient talk consult with doctor using video call on laptop, man speak discuss ... [+] health problem with physician on webcam virtual conference from home, online consultation concept



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Retail and healthcare, two very different industries, right? Wrong. Believe it or not, consumer expectations from both categories are not that far apart. 

Prior to the Coronavirus, both industries had unlimited technology innovations at their fingertips. There were endless platforms and tools that would bring them closer to their consumers. Yet both showed little momentum toward innovation as consumer expectation for digital innovation was still marginal. 

Fast-forward one pandemic and six months later, and you see stark differences between the two industries. I've previously written about the retail and healthcare industries' convergence;