Vehicle repair shop in Oman fined for consumer protection violations

Vehicle repair shop in Oman fined for consumer protection violations

The Court of First Instance in Ibra has recently rendered judicial rulings against a commercial establishment, holding it accountable for contravening the Consumer Protection Law and its executive regulations.

The post Vehicle repair shop in Oman fined for consumer protection violations appeared first on The Arabian Stories News.MUSCAT : The ruling emanated from a case initiated by a disgruntled consumer who filed a complaint regarding his unsatisfactory experience with a vehicle repair shop. The complainant had sought the establishment’s services to rectify an engine malfunction in his vehicle, agreeing to a repair cost of RO 200.

However, the situation took a tumultuous turn when, after a mere week, the vehicle’s engine malfunctioned during an inspection, prompting another round of repairs. Despite the subsequent efforts, issues persisted, including a transmission oil leak and eventual breakdown, coupled with rising temperature indicators.

Frustrated by the repeated setbacks and inadequate resolutions offered by the repair shop, the consumer escalated the matter to the relevant authorities. Subsequent investigations, including the assessment by a technical expert, corroborated the consumer’s claims, indicating substandard repair work.

Consequently, the case was referred to the public prosecution, which diligently pursued the matter, leading to a conviction by the competent court. The establishment was found