Saudi consumers demand in-store hygiene and better online shopping experience – ZAWYA

Saudi consumers demand in-store hygiene and better online shopping experience – ZAWYA

The retail industry in Saudi produced a -15.5% Net Sentiment average during Ramadan. Panda had a Net Sentiment of -24.9%, the lowest of all brands.. Danube also received the most positive referrals by customers.. Complaints comprised 22.8% of the retail industry's Twitter conversation22.8% of the total consumer Twitter conversations were complaints.. Complaints about branches or stores comprised 31.3% of complaints.. Online delivery services was a key pain point for customers across the entire processOnline shopping and delivery services received numerous complaints.. For the sentiment and topics analysis, the date range is April 24 - May 22, 2020..