Dubai records 228% spike in online shopping complaints | ZAWYA MENA Edition – ZAWYA

Dubai records 228% spike in online shopping complaints | ZAWYA MENA Edition – ZAWYA

The noticeable rise in consumer complaints on the e-commerce sector shows the change in consumer behaviour during the past month. The Commercial Compliance and Consumer Protection (CCCP) sector in Dubai Economy received a total of 1,404 consumer complaints in May, which is significantly higher than the 428 complaints recorded last year.. "The noticeable rise in consumer complaints on the e-commerce sector shows the change in consumer behaviour during the past month, and their preference to purchase through e-commerce websites due to the current conditions caused by the Covid-19 pandemic, especially as many business owners began to sell their products online," said Ahmad Al Zaabi, director of consumer protection in the CCCP sector, Dubai Economy.. Out of the total, 94 per cent were submitted through the smart channels of Dubai Economy; 64 per cent via the 'Dubai Consumer' app; and 30 per cent through the consumerrights.ae website, while the remaining six per cent came through the call centre 600545555..