Free delivery is decisive for UAE and Saudi shoppers

Free delivery is decisive for UAE and Saudi shoppers

Among the myriad discounts and perks offered by the Gulf’s retail sector, one factor that stands as a vital consideration for UAE and Saudi shoppers is free delivery, a report has found. A survey by the buy-now-pay-later platform Tabby found that free shipping outweighs the allure of customer loyalty schemes. In all, 29 percent of […]

Free shipping a high priority

Loyalty schemes less important

Red Sea attacks are disruptive

Among the myriad discounts and perks offered by the Gulf’s retail sector, one factor that stands as a vital consideration for UAE and Saudi shoppers is free delivery, a report has found.

A survey by the buy-now-pay-later platform Tabby found that free shipping outweighs the allure of customer loyalty schemes. In all, 29 percent of Saudi and 23 percent of UAE shoppers express frustration when this perk is not provided.

The survey also found that only 7.7 percent of consumers cite loyalty programmes as a reason for returning to the same brand. 

Dubai is building bricks-and-mortar appeal, says Jumbo CEO

The perks and pitfalls of the UAE’s retail loyalty sector

What shoppers want – and how to make sure they get it

However, the current Red Sea crisis has presented a formidable challenge to the seamless delivery experience consumers expect. 

Major