Cloud technology is transforming public services. This is how

Cloud technology is transforming public services. This is how

Cloud technology refers to the delivery of technological resources on demand via the Internet.

During COVID-19, cloud technology became a lifeline for governments needing to provide urgent services from emergency hotlines to online education.

With cloud technology, governments can acquire technology from cloud providers on an as-needed basis, and quickly respond to their citizens' needs without needing to buy and maintain their own data centres and servers.



COVID-19 forced governments around the world to deliver vital public services in unprecedented ways, and to experiment with digital technologies on an unforeseen scale. As citizens turned to their public healthcare providers, educational institutions and other public sector organizations for help during the crisis, they often collided with overburdened and outdated IT systems. However, many public service providers quickly adapted to