UAE graded third globally for digital government services

UAE graded third globally for digital government services

Sajjad Ahmad, The UAE has attained its latest digitisation accomplishment, ranking third globally for the provision of digital services and subsequent adoption, revealed a new study. The ranking is driven by the country comprehensive digital transformation roadmap and COVID-19 response strategy. According to Boston Consulting Group's (BCG) study the level of satisfaction of digital government services in UAE is high, with a net satisfaction score of 73 per cent, in comparison to the averages of developed countries (64 per cent) and developing countries (58 per cent). Additionally, the digital service offering in the UAE has been met with a positive response, with the country's citizens placed highly in terms of frequency of access. In total, 61 per cent of UAE respondents revealed they use digital government once per week minimum, 14 per cent above the global average. The photo has been used for illustrative purposes. The study released on Monday, titled 'Digital Government in the GCC: Accelerating Citizen Trust'. This research is also inspired by BCG and Salesforce's research to understand what customers expect from governments, titled 'The Trust Imperative'. As part of their respective efforts to remain at the forefront of emerging technologies' adoption, governments across the GCC have