Adha makes headway in adopting AI technologies

Adha makes headway in adopting AI technologies

Admin 53 mins ago Local News

Abu Dhabi / WAM

The Abu Dhabi Housing Authority (Adha) reported that it has achieved a quantum leap in the application of Artificial Intelligence (AI) technologies by launching its Robotic Process Automation (RPA) system, a form of AI technology and one of the most important technical systems adopted by the authority to develop and improve its services. The RPA system has yielded remarkable results in the fields of business development and improvement, resulting in higher productivity, optimised operational efficiency, and an increase in the number of completed transactions. Additionally, the RPA system contributes to a further increase of 88% in application processing each month as in that time it can handle more than 4,500 requests while an employee can handle only 2,400 requests per month during working hours. Among many proposed innovation initiatives, the Authority has applied the RPA system to reduce effort, time, and costs of the process of reviewing housing applications, automatically verifying their compliance with eligibility conditions and requirements and thereby contributing to improving customer satisfaction with the services provided, cutting delivery times, increasing accuracy and quality in the proceedings, and avoiding human error. Speaking on the announcement, Sultan Muhammad Al Khumairi, Acting