ADIB records surge in demand for digital banking services – ZAWYA

  • Date: 06-Jul-2020
  • Source: Zawya
  • Sector:Technology
  • Country:UAE
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ADIB records surge in demand for digital banking services – ZAWYA

ADIB records surge in demand for digital banking services | ZAWYA MENA Edition HomeBusinessFinancial ServicesArticleADIB records surge in demand for digital banking services Nearly 60% of ADIB's retail customers have used digital channels    The corporate logo of Abu Dhabi Islamic Bank is seen in Dubai, United Arab Emirates, December 31, 2018.Nearly 60% of ADIB's retail customers have used digital channels, registering more than 2 million transactions every month as customers conduct a wide range of banking activities, such as applying for cards and financing or paying bills, all from the comfort and convenience of their own home, said a statement.During this period, 99% of retail financial transactions, including payments and fund transfers, as well as 93% of non-financial services, including personal information updates, were conducted digitally. In addition, there was a 25% growth in June in the number of customers receiving instant finance through the app compared to the monthly average of previous months. These statistics indicate a fundamental shift in customer behaviour, and an increase in demand for a convenient and contactless banking experience, it said.ADIB has also witnessed similar trends in its corporate banking segment. Over 60% of ADIB's business customers have actively used ADIB Direct, an