Emirates NBD says upgrade issues have been ‘resolved’

  • Date: 11-Aug-2020
  • Source: Arabian Business
  • Sector:Technology
  • Country:UAE
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Emirates NBD says upgrade issues have been ‘resolved’

Customers have been without online banking facilities since last week

Emirates NBD claimed on Tuesday night that all the issues surrounding a previous upgrade to its banking platform had been resolved, and offered customers a further apology for the disruption caused.

Customers of the bank were left angry and frustrated by the glitch in the service, picked up during an “upgrade” of the “core banking platform”, which left them unable to access online banking and other key services for several days.

The bank had previously issued an apology on Sunday, but it has taken almost two full days since then to resolve the situation.

In a posting on social media, Abdulla Qassem, group chief operating officer, said: “Our teams have resolved the issues following an important system upgrade of our core banking platform and