UAE tops region in UN’s Online Services Index

UAE tops region in UN’s Online Services Index

Dubai / WAM

The United Arab Emirates has been ranked first in the GCC, Arab region, and Western Asia, and 8th globally in the Online Service Index (OSI) issued by the United Nations within the E-Government Development Index (EGDI). The UAE is also ranked 4th in Asia in this indicator, advanced one rank in the E-participation Index as well as progressing from 17th (2018) to the 16th position. According to the same survey, the UAE is ranked 7th in Telecommunication Infrastructure Index in the ICT Infrastructure Index (TII). In its current edition, the survey focused on the role of countries in serving the UN Sustainable Development Goals, especially "Leaving no one behind“ and the role of digital transformation programs in narrowing the gap between segments of society in various fields. The survey addressed government programs around the world in engaging customers in developing services, policies and programs for everyone's benefit. The UAE has been ranked 21st globally in the overall index, which consists the sub-indicators: Online Service Index (OSI); Human Capital Index (HCI); and Telecommunication Infrastructure Index (TII); in addition to the E-participation Index (EPI), that falls within the online services. With this result, the UAE assured its leading position on