Airbnb launches its neighbourhood support line in SA

  • Date: 21-Nov-2021
  • Source: Zawya
  • Sector:Tourism
  • Country:Middle East
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Airbnb launches its neighbourhood support line in SA

Airbnb has announced the launch of its neighbourhood support line in South Africa. The support line offers neighbours a direct line of communication to Airbnb to report urgent concerns about a listing or guest behaviour in their local community. While the overwhelming majority of stays take place with no issues - and emergencies and safety incidents should be reported to local authorities - the neighbourhood support line aims to address both immediate disturbances, such as an unauthorised party in progress, as well as possible long-term or recurring issues within the community. The service is operated by Airbnb, and builds on the company’s existing Neighbourhood Tool, which allows neighbours to submit complaints about a listing via an online form. Airbnb investigates reports received through these channels. Supporting responsible travel Velma Corcoran, regional lead Middle East Africa at Airbnb, says: "The vast majority of Hosts and guests on Airbnb are good neighbours and respectful travellers who follow the rules. As travel returns to South Africa and we prepare for a busy summer, we want to take swift and robust action against anyone who doesn’t live up to the standards that communities expect, and the neighbourhood support line will help us to crack