GACA issues classification of air carriers and airports for November

GACA issues classification of air carriers and airports for November

RIYADH — The General Authority of Civil Aviation (GACA) issued Tuesday the index for the classification of air carriers and airports based on the number of complaints submitted by travelers to the authority during the month of November 2021. GACA revealed the total number of complaints lodged by passengers against air carriers during the month of November, amounted to (317) complaints. The index indicated that Saudi Arabian Airlines came in with the least number of complaints, amounting to (5) for every 100,000 passengers and a complaint timely handling rate of 97%. Meanwhile, Flyadeal came in second with (12) complaints per 100,000 passengers, with a timely complaint handling rate of 97%, followed by Flynas, which came in third with (14) complaints per 100,000 passengers, and a timely complaints handling rate of 98%. The most common complaints for the month of November was headed by refunding the value of tickets, then canceling flights, then denied boarding, followed by delayed flights. GACA further explained that the index for rating for airports for the month of November indicated that King Khalid International Airport in Riyadh had the lowest complaints submitted to the authority, at a rate of 1% per 100,000 passengers. This in the