Outage at Some Airports Across U.S. Knock Check-In Systems for Multiple Airlines Offline

Outage at Some Airports Across U.S. Knock Check-In Systems for Multiple Airlines Offline

The passenger service system (PSS) used by multiple airlines experienced an outage early Friday morning and caused long lines at several airports across the nation and in other countries. The system is used for check-ins, selling tickets and dispatching flights.

According to a statement released by American Airlines, shortly after 5:30 a.m. EDT, the booking system, Sabre, "had a technical issue that impacted multiple carriers, including American. This technical issue has been resolved. We apologize to our customers for the inconvenience," Houston's KHOU reported.

In a statement, Sabre said, "Dell/EMC has confirmed it experienced a hardware redundancy failure that impacted Sabre's system, including PSS and check-in. The issue has been resolved. Dell/EMC is working to understand why the failure occurred."