8X8 Inc (EGHT) Q3 2020 Earnings Call Transcript

8X8 Inc (EGHT) Q3 2020 Earnings Call Transcript

Service revenue and total revenue each grew 32% year-over-year and exceeded the high end of our financial outlook.. 71% of our new bookings greater than $12,000 ARR were from customers that selected bundled UCaaS and CCaaS as compared to 51% one year ago.. It represented 33% of our total new bookings this quarter as compared to 24% last quarter.. More importantly, all of our top 10 deals included contact center, which demonstrates the criticality of having contact center as part of a single scalable technology platform.. The customer is replacing on-premise communication systems across 250 sites and chose the 8x8 X Series, including contact center to deliver multichannel capability to over 4,000 seats.. And with the acquisition, these strategic capabilities become part of our integrated X Series platform.. Our strategy of coupling CPaaS capabilities with voice, chat, video and contact center opens up a huge opportunity for us to penetrate our installed customer base and expands the differentiated use case we can deliver with our single technology platform.. As I mentioned earlier, our referral program has grown dramatically over the past year and now consistently delivers over 50% of new bookings.. Our global VAR program allows us to reach another