ADIB records surge in demand for digital banking services – ZAWYA
- Date: 06-Jul-2020
- Source: Zawya
- Sector:Technology
- Country:UAE
ADIB records surge in demand for digital banking services – ZAWYA
ADIB records surge in demand for digital banking services | ZAWYA MENA Edition HomeBusinessFinancial ServicesArticleADIB records surge in demand for digital banking services Nearly 60% of ADIB's retail customers have used digital channels The corporate logo of Abu Dhabi Islamic Bank is seen in Dubai, United Arab Emirates, December 31, 2018.Nearly 60% of ADIB's retail customers have used digital channels, registering more than 2 million transactions every month as customers conduct a wide range of banking activities, such as applying for cards and financing or paying bills, all from the comfort and convenience of their own home, said a statement.During this period, 99% of retail financial transactions, including payments and fund transfers, as well as 93% of non-financial services, including personal information updates, were conducted digitally. In addition, there was a 25% growth in June in the number of customers receiving instant finance through the app compared to the monthly average of previous months. These statistics indicate a fundamental shift in customer behaviour, and an increase in demand for a convenient and contactless banking experience, it said.ADIB has also witnessed similar trends in its corporate banking segment. Over 60% of ADIB's business customers have actively used ADIB Direct, an