Careem Food reintroduces ‘Dirhams for Delays’ in Dubai

Careem Food reintroduces ‘Dirhams for Delays’ in Dubai

- Customers receive AED 1 for every minute an order passes the predicted ETA

- Delivery Captains will not bear any responsibility for late deliveries and are incentivized to drive safely through Safe Driving bonuses

Dubai - Careem Food once again launches its ‘Dirhams for Delays’ campaign in Dubai from January 15 - March 10 2024, promising to reimburse customers AED 1 for every minute a food order is late.

Jaskaran Singh, VP of Product Management at Careem, commented: “This campaign is about being super accurate with the delivery times we share with our customers, not about excessive speed. We’re confident that our delivery prediction and tracking technology is the best in the market and we want to show our customers that they can rely on us to eat on time, every time.”

“The safety and wellbeing of our Captains is a priority for us. They can’t see ETA times for orders and won’t bear responsibility for any late deliveries. This is really just about us being so confident in the efficiency of our service, and we’re willing to bet on it.”

Despite increases in traffic in Dubai, Careem Food remains committed to reliable deliveries so customers can receive their orders fresh and on time.