‘It was my first food delivery app’: UAE residents react as Zomato discontinues some services

‘It was my first food delivery app’: UAE residents react as Zomato discontinues some services

Customers ordering food on the app will now be redirected to the Talabat app, the service announced on Monday

Published: Tue 15 Nov 2022, 7:31 PM

Residents across the country were left saddened on Monday as Zomato announced the discontinuation of its food ordering feature in the UAE from November 24. Some residents said they had been ordering through the app for a long time, as it was the first food delivery app they had ever used in the country.

Ahmed Akram, a marketing executive for an agency in Dubai, was disheartened upon learning his favourite food delivery app closing down. “Zomato was the first food delivery app I used, and it was in 2015 when I landed in the UAE for a job,” said Akram.

The Indian expat would order deliveries back home quite often due to his tight schedule. “When food deliveries started in Bangalore, [they were] a hit among the people there, and due to time constraints, I couldn’t cook at home. It was a similar situation for me when I came to Dubai,” Ahmed recalled, adding that the last time he ordered on Zomato was during the Covid-19 pandemic before his family arrived in Dubai.

Customers ordering food on the Zomato