DEWA improves customers’ and partners experiences – ZAWYA

DEWA improves customers’ and partners experiences – ZAWYA

DEWA was ranked first in the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index with a score of 90.1%.. Simple steps to activate, deactivate, and transfer electricity and water accounts. Shams Dubai encourages building owners to install photovoltaic solar panels to produce clean energy and connect them to DEWA's grid.. The Smart Response Initiative for technical notifications has resulted in smart meters saving up to 300 million gallons of water and more than AED 17 million.. It also enables customers to self-diagnose the service interruption, and learn about the necessary precautions to ensure continuity and quality of water supply.. 'My Sustainable Living Programme' encourages customers to use electricity and water responsibly and reduce their carbon footprint.. DEWA launched the Green Charger initiative in 2015 to encourage the use of electric and hybrid vehicles, which protects the environment.. Rammas responds to customers instantly, while continuing to learn and understand their needs based on their enquiries.. a City for Everyone' initiative, launched by HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to transform Dubai into a city that is accessible for People of Determination by