More than 90% of QNB customer interface already digitised: Group CEO

More than 90% of QNB customer interface already digitised: Group CEO

More than 90% of QNB’s customer interface has already been digitised helping Qatar’s top bank “to achieve the highest levels of satisfaction and security,” said Abdulla Mubarak al-Khalifa, QNB Group Chief Executive Officer.

In his keynote address at the Euromoney Qatar Conference yesterday, al-Khalifa said as part of its group-wide strategy, QNB defines innovation as a strategic enabler to identify new sources of revenue and create cost-saving opportunities.

“We believe that innovation requires us to be more creative and flexible to respond to the complexities of the new normal. We are working to use and benefit from the latest technologies to provide digital banking services with a human touch. From this standpoint, we consider ourselves pioneers in digital transformation.”

He noted that the Covid-19 pandemic has caused significant challenges around the world.

The unprecedented monetary and financial support measures taken by central banks and governments contributed to providing support to the global economy and enabled it to weather the storm and achieve recovery.

He said the State of Qatar has also taken many measures to protect its economy and society in order to reduce the impact of this global shock. As a result, the impact of the pandemic has been limited.

“Thanks to