DEWA becomes world’s 1st govt entity to win 3 Global Excellence Assembly awards

DEWA becomes world’s 1st govt entity to win 3 Global Excellence Assembly awards

Dubai Electricity and Water Authority (DEWA) has won three Global Excellence Assembly Awards 2022 including Excellence in Innovation Award, the Business Innovation Award, and the Outstanding Customer Service Award.

DEWA is the first entity to win three awards in the same cycle based on the Baldrige Excellence Framework criteria, the highest level of recognition for Performance Excellence. The Assembly, based in New York, USA, commended DEWA and praised its success in institutionalizing a culture of excellence and making it a daily practice.

The ‘Business Innovation Award’ was awarded for innovation at the organizational level and DEWA’s patented Cable Lifecycle Ageing project, which aims to enhance and extend the lifespan of distribution cables through an advanced system based on data processing.

The ‘Excellence in Innovation’ Award was achieved for its patented ‘Hydronet’ project, which uses Artificial Intelligence and deep learning to remotely monitor and control the water network.

DEWA won the Outstanding Customer Service Award for its organizational excellence and the Smart Living initiative. DEWA has always affirmed its commitment to making customers happy and exceeding their expectations.

Saeed Mohammed Al Tayer

MD & CEO

DEWA “We have succeeded in institutionalizing a culture of excellence and making it an integral part of our daily practices. Excellence for us