UAE Business: EHS launches ‘Riyada’ initiative to advance its smart services – Gulf Digital News

UAE Business: EHS launches ‘Riyada’ initiative to advance its smart services – Gulf Digital News

Emirates Health Services (EHS) has launched the ‘Riyada’ initiative as part of its efforts to advance the health services system.

It will develop delivery channels, in line with its strategies and aspirations to enhance quality of life, implement the highest standards of smart health services, and ensure customer happiness and satisfaction.

The initiative aims to enhance the customer experience and offer them fast and effective services; it strives to upgrade the integrated services EHS provides to comply with international best practices and standards, meet the requirements of the international star-rating system, help modernise and develop work systems, upskill professionals, and ultimately achieve the best results in terms of customer and employee happiness.

Four channels

The ‘Riyada’ initiative includes four channels, namely, the customer relationship management system, the customer experience lab, the internal mystery shopper programme, and the unified call centre. The objective is to drive integration and consistency in the provision of health services to meet customer requirements and future aspirations, and ensure a consistently excellent experience delivered by happy employees.

Dr Abdulaziz Al Zarooni, Acting Executive Director of the Financial Sector and Support Services at EHS, explained that the UAE’s wise leadership has launched a set of strategies, policies, and initiatives designed to build