UAE Business: Industry-shaping trends in logistics, ecommerce revealed – Gulf Digital News

UAE Business: Industry-shaping trends in logistics, ecommerce revealed – Gulf Digital News

The need to leverage AI and automation, best practices for balancing cost and customer experience and insights on crafting driver-centric logistics processes were some key discussion points at the virtual Logistics Tech Summit.

The first-ever mega virtual Logistics Tech Summit on April 6 saw the participation of more than 500 supply chain executives from across the world, including the Middle East, India, Southeast Asia, and Europe, and multiple industry stalwarts as speakers from marquee organisations like Emirates Post, Jumia Group, Myntra, DTDC Express, Zepto, Meesho, Wellness Forever and more.

"Competition in the on-demand delivery market in the Middle East is escalating, and so is the race to become the delivery partner of choice. To stay ahead of the curve, businesses need to focus on using automation, AI, ML, predictive analytics, and more to build agile, resilient, and profitable delivery operations," said Soham Chokshi, Co-founder and CEO, Shipsy, while inaugurating the summit.

Transforming logistics

Talking about the need for logistics transformation to address growing global delivery demands, Apoorva Kumar, Senior Vice President – Logistics Services, Jumia Group, highlighted the importance of "disaggregating" logistics operations to identify areas that can be optimised.

"We have been managing customer clearance using logistics partners. But recently, we started working with