Zoom in talks with UAE to introduce smart call centres

Zoom in talks with UAE to introduce smart call centres

Zoom Contact Centre that combines contact centre functionality with Zoom’s existing communications solutions to provide customer service, combined with a live agent web chat and SMS service to be added in future, could be a gamechanger for businesses and governments, he said.

“Our vision is meeting the needs of governments as a vendor to them and not just, through video conferencing. The Contact Centre or the Video Engagement Centre, which is essentially a tool built on the Zoom video platform, will allow both companies and governments in dealing with their customers or citizens to carry out routine government services, over video or over chat. It will make life a lot easier than sitting on the phone or tapping on an email,” said Kallmer.

“I mean, just think if you can make an appointment with a physician for something that doesn’t require an in-person visit, and you can do it through Zoom. And you can pay through Zoom, get on the video, see your physician, and avoid traveling 50 minutes in traffic. We are saying that the future could be where… if you need a government service, you don’t have to go to a government department, it can be done virtually. And that