Dubai Economy handled over 300 protection transactions in Q3 2020

Dubai Economy handled over 300 protection transactions in Q3 2020

UAE - The Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy received 171 commercial complaints during the third quarter of 2020, a 16 per cent increase over the same period in 2019.CCCP also received 169 business enquiries, bringing the total transactions it handled to 340 during the same period. All commercial complaints and business enquiries in Q3 2020 came via the smart channels of CCCP, with the consumerrights.ae website accounting for 86 per cent of the total incoming commercial complaints. The Dubai Consumer app accounted for the remaining 14 per cent of the complaints and also for 100 per cent of the business enquiries.The largest share of commercial complaints - 54 per cent of the total - came from the services sector, followed by the decoration & construction sector (14 per cent), building materials sector (12 per cent) equipment & accessories rental as well as freight sectors at five per cent each, and electronics (three per cent). Cars as well as furniture each accounted for one per cent of the complaints.Failure to adhere to agreement terms and contracts were the leading cause for commercial complaints in Q3 2020, constituting 72 per cent. Commercial fraud had a share of