Southwest Faces Class Action Suit Over Holiday Meltdown — Here’s What Stranded Passengers Can Expect As Airline Deals With Fallout

Southwest Faces Class Action Suit Over Holiday Meltdown — Here’s What Stranded Passengers Can Expect As Airline Deals With Fallout

Share to Linkedin Southwest Airlines is facing a class action lawsuit from a passenger who claims the carrier did not refund his tickets for canceled flights during the company's operational meltdown last month in which more than 15, 000 flights were canceled amid one of the busiest travel seasons of the year. A Southwest Airlines airplane taxies from a gate at Baltimore Washington International Thurgood ... [+] Marshall Airport on October 11, 2021 in Baltimore, Maryland. Passenger Eric Capdeville filed a proposed class action lawsuit in New Orleans federal court late last week accusing Southwest of breach of contract, saying that after his December 27 flights were canceled, the airline offered him credit toward a future Southwest flight but not a refund, according to Reuters. The lawsuit says Southwest was unable to book them an alternative flight, according to Reuters. While Southwest has pledged to reimburse passengers for any expenses related to the canceled flights, the lawsuit claims Southwest is not upholding their end of their deal with customers. Southwest told Forbes the company did not have comment about the pending litigation, but said the carrier is working to process refunds and reimburse customers. Southwest said it could take weeks